Loc de munca: SUPPORT ENGINEER (ITALIAN) - Stefanini Romania SRL

Date generale Job


Data expirarii
2024-02-28 12:37:36
Posturi disponibile
  • Call-center / BPO
  • IT / Telecom
Disponibil in orasul
  • Sibiu
Nivel carieră
Entry-Level (< 2 ani)
Limbi straine
  • Engleză
  • Italiană
Oferta salariala
Tipul jobului
Full time

Descrierea postului

Imagine a day at Stefanini - Take a look!

  •  Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  •  Logging remotely to client’s computer and help them solve software issues;
  •  Documenting issues that you deal with on a daily basis into the ticketing system;
  •  Troubleshooting hardware, software and network related issues;
  •  Escalating problems to the next level of support when necessary;
  •  Help the client with all the necessary information.


You will be awarded for your success with:

  • Attractive salary package;  
  • Contract for unlimited period of time;
  • Up to 27 days Annual Vacation;
  • Massage sessions;  
  • Relaxation room (foosball table, ping pong, board games);     
  • IT and Soft skills trainings provided by our  specialists;
  • Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or   Application Developer Specialists etc.; 
  • Friendly, fun and young team

Candidatul ideal

Your path to success requires:

  • ITALIAN – advanced level and ENGLISH - good level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.

Do you want to learn more about your Stefanini activity? Here’s a little glimpse into a day as Support Engineer!


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