Loc de munca: SUPPORT ENGINEER (ITALIAN) - Stefanini Romania SRL

Imagine a day at Stefanini - Take a look!

•  Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
•  Logging remotely to client’s computer and help them solve software issues;
•  Documenting issues that you deal with on a daily basis into the ticketing system;
•  Troubleshooting hardware, software and network related issues;
•  Escalating problems to the next level of support when necessary;
•  Help the client with all the necessary information.

You will be awarded for your success with:

• Attractive salary package;  
• Contract for unlimited period of time;
• Up to 27 days Annual Vacation;
• Massage sessions;  
• Relaxation room (foosball table, ping pong, board games);     
• IT and Soft skills trainings provided by our  specialists;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or   Application Developer Specialists etc.; 
• Friendly, fun and young team

Your path to success requires:

• ITALIAN – advanced level and ENGLISH - good level;
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows adaptability and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.
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Do you want to learn more about your Stefanini activity? Here’s a little glimpse into a day as Support Engineer!

https://www.facebook.com/stefaniniromania/videos/1992069947475505/